Decoding the Customer Journey: A Visualization

You’ve heard your colleagues in IT and business talk about CX, but the concept is vague. CX is the relationship a customer has with a business, and it’s built on every interaction the customer has during every stage of their customer journey. We’ve outlined 4 stages of this journey to help guide you when designing for customer-facing systems and applications.

About Halfaker

We design, create, modernize, integrate, and secure mission critical systems and business applications for government organizations to improve the health, security, and well-being of all Americans. To learn more about Halfaker, please email [email protected].